Ask Durban

Ask Durban is a crowdsourcing campaign to collect Durban’s questions about how to live, work, play, visit and be in the city. We (Open Data Durban, supported by eThekwini Municipality) are developing a tool called Durban Answers where people in Durban can go to find answers to these questions and your contributions will help us greatly!

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Learn more about #AskDurban and Durban Answers below

Ask Durban is a crowd-sourcing campaign


Ask Durban is a crowdsourcing campaign to collect questions for a Durban Answers, a website where people in Durban can go to find answers to frequently asked questions in the city. Before we can launch Durban Answers, we need to know what challenges you are having in your community so that Durban Answers can provide useful information to all of Durban’s citizens. Have you ever posted a question or a complaint to a Durban Facebook group? Have you ever tried to report those issues directly to eThekweni? What was the last government website you tried to use but found confusing? What government service isn’t working properly in your community? Let us know by sending us your questions below!


  • #Ask Durban

    The online #AskDurban campaign is a month-long crowd-sourcing initiative to collect questions that citizens have every day about government services. Like the Wikipedia for Durban! Questions can be submitted the campaign website or via the @durban_answers twitter using the hashtag #AskDurban..

  • Write-a-thon

    What is a write-a-thon? Well Durban Answers requires a lot of content in a short amount of time to build the database of answers. So, in order to do that, we will host an event where writers, techies, or people with nothing to do on a Friday night can come to the write-a-thon and answer as many questions as they can. That content will be the answers that everyday citizens can use to navigate government services — built by citizens for citizens.

  • Durban Answers

    Some of you may be thinking — what is an Answers project? Answers projects are a civic platform that allows citizens to type in a question about city services for a quick and simple response, mainly in the form of a step-by-step “how-to” format. Functioning similar to Google, users enter a question or a keyword into a search bar and get an easy, and quick response or step-by-step guide.

  • Citizen Participation

    Citizen participation in this process is THE crucial component for two reasons. Firstly, we are relying on Durbanites to tell us what their pains are and help generate an easy answer to those questions. Secondly, and probably most important, we want citizens to take ownership of Durban Answers and build a network of active citizens who are interested and passionate about making their city work better for them. We really can’t do this without you.






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